TO:
Honorable Mayor and Members of the City Council
THROUGH:
Mark Danaj, City Manager
FROM:
Bruce Moe, Finance Director
Steve S. Charelian, Revenue Services Manager
Gwen Eng, Purchasing Manager
SUBJECT:Title
Resolution No. 17-0113 Awarding RFP No. 1125-17 to InfoSend, Inc. for a Three-Year Contract for Electronic Bill Presentment and Payment Services with an Estimated Total Value of $92,000 (Finance Director Moe).
ADOPT RESOLUTION NO. 17-0113
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Recommended Action
RECOMMENDATION:
Staff recommends that the City Council:
a) adopt Resolution No. 17-0113 approving a three-year contract with InfoSend, Inc. for electronic bill presentment and payment (EBPP) services with an estimated value of $92,000; and
b) authorize the City Manager to extend the term of the agreement for up to two additional two-year periods if deemed in the City's best interest.
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FISCAL IMPLICATIONS:
Sufficient funds are included in the Finance Department budget for electronic bill presentment and payment services.
BACKGROUND:
In 2009, the City began offering electronic bill presentment and payment services for utility billing (water, sewer, refuse) customers. This service includes issuing utility bills online and accepting electronic payments through ACH (automated clearing house) or credit/debit cards. The City contracted for this service with InfoSend, Inc.
In addition to EBPP services for utility bills, InfoSend provides cost effective outgoing U.S. Mail service for mass mailings such as the City's business license and animal license renewal programs. They have also provided mail support for notification of special projects and events such as community budget priorities meetings, special environmental programs, and refuse updates pertinent to the City's residents and businesses.
DISCUSSION:
The existing EBPP contract with InfoSend will expire December 31, 2017. Staff solicited proposals for these services and ...
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