TO:
Honorable Mayor and Members of the City Council
THROUGH:
Mark Danaj, City Manager
FROM:
Sanford Taylor, Information Technology Director
Leilani Emnace, Information Systems Manager
SUBJECT:Title
Presentation of the City Service Request System and Mobile Application for Citizens to Request and Track Service Requests (Information Technology Director Taylor).
RECEIVE REPORT
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Recommended Action
RECOMMENDATION:
Staff recommends that the City Council receive the report on the City service request system and mobile application for citizens to request and track service requests.
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FISCAL IMPLICATIONS:
There are no fiscal implications associated with this staff report.
BACKGROUND:
This presentation is in response to the City Council request to provide an overview of currently offered Reach Manhattan Beach citizen mobile application to place and track service requests.
DISCUSSION:
Reach Manhattan Beach mobile app is available to residents and it includes a portfolio of the City mobile applications, which was recently updated with addition of the GovQA - Public Records Request management system. However, Click-It and Fix-It function has been the primary focus of the Reach Manhattan Beach. It provides an opportunity for the community to place a service request to fix an issue (i.e. potholes, fallen tree, broken parking meters, etc.) and to track that request to resolution.
Further, the app offers the advantage to submit a service request on the go from a mobile device anytime, anywhere expanding the City Hall accessibility outside of the normal business hours. Residents can easily report a new issue by selecting the appropriate topic from the issue list and add comments describing the nature of the problem. With the submission of the service request, the system provides a work order number to track the issue and routes it to appropriate City staff for resolution.
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