TO:
Honorable Mayor Powell and Members of the City Council
THROUGH:
David N. Carmany, City Manager
FROM:
Bruce Moe, Finance Director
Leilani Flores Emnace, Information Systems Manager
SUBJECT:Title
Results of the City Website Survey
RECEIVE AND FILE
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Recommended Action
RECOMMENDATION:
Staff recommends that the City Council receive and file this report.
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FISCAL IMPLICATIONS:
There are no fiscal implications associated with the recommended action.
BACKGROUND:
The City Council’s current Strategic Plan contemplates a community survey regarding City website content, presentation and effectiveness. This survey, in conjunction with input provided by the Ad Hoc Open Government Committee, will guide the City’s website redesign project currently underway. The survey was promoted through City utility bills and announcements at public meetings. e-Notifications were sent to over 1800 email addresses at survey launch and in early November. The survey was prominently placed on the City’s homepage for the duration of the survey.
DISCUSSION:
In line with the City Council Strategic Plan, staff prepared a survey regarding the City website. The survey had thirteen questions which asked respondents to rate the importance of certain website content including News and Updates, Online Payments and Reservations, Video Streaming, etc. as well as an area to provide feedback on desired features or improvements. The survey was posted to the website between September 11th and November 30th, providing ample time for responses.
A total of 147 survey responses were received. The results are shown in graphical form on Attachment 1. Notable highlights are as follows:
Ratings for services are listed below in descending order based on services that were moderately-to-extremely important to respondents. This aids in determining priorities for the remodeled website:
91% Calendar
90% News and Updates
81% City Counc...
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